Account Director

Fetcherr, experts in deep learning, e-commerce, and digitization, is disrupting traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. While Fetcherr initially focused on the airline industry, the company is now expanding into additional verticals, bringing its dynamic AI-driven optimization capabilities to new industries such as travel, mobility, retail, e-commerce, and beyond. We're is seeking a highly motivated and client-focused **Account Director** to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts, ensuring: - Exceptional client satisfaction, - Commercial performance. - Alignment between Fetcherr’s product suite and each client’s business objectives. ** Key Responsibilities:** - Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement - Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr’s capabilities. - Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives. - Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes. - Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution. - Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement. - Represent the client’s voice internally to influence product development and service enhancements. - Willingness to travel for client meetings, QBRs, or industry events. - 10-12 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships. - Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels. - Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders. - Analytical thinker with the ability to derive insights from data and drive strategic conversations. - Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment. - Bachelor’s degree in Business, Economics, Aviation Management, or a related field. A Master’s degree is a plus. - Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries – advantage - Experience working with enterprise clients – advantage **What Fetcherr Offers:** - Competitive salary and performance-based incentives. - A comprehensive benefits package, including professional development opportunities. - The opportunity to work with cutting-edge AI technology across multiple industries. - Flexible work options, including remote opportunities. - A collaborative and inclusive workplace culture. Join Fetcherr and help shape the future of airline revenue management through innovation and partnership.