Account Cancellation Specialist

At **Safe Haven Security**, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. **Position Summary** Safe Haven Security is seeking a dedicated Account Cancellation Specialist to join our organization. The primary objective of this position is to manage accounts that are in the process of being canceled. This role involves guiding customers to make informed decisions regarding their account status by providing them with insights into the implications of canceling their accounts. **In this role you will:** - Reach out to designated customers by phone and email who have initiated the cancellation of their home security services - Follow up on designated accounts until the cancellation process is finalized - Address customer inquiries regarding their accounts promptly and professionally - Process customer payments for account cancellation fees - Maintain detailed records of customer interactions using our CRM and tracking documents - Aid customers in reconsidering the cancellation of their accounts - Effectively address and resolve customer issues and concerns **Why Join Safe Haven?** - Weekly pay - Paid Time Off (PTO) program and paid holidays - Medical, Dental, Vision, 401k, and Life Insurance Coverage - Employee Assistance Program (EAP) - Recognized by Newsweek’s “America’s Greatest Workplaces”! - Safe Haven is the largest employee-based ADT Authorized Dealer **To be successful in this role, you should have:** - Excellent written and verbal communication skills - Strong problem-solving abilities with attention to detail - Effective multitasking and task prioritization skills - Proficiency in using computer systems and software applications - Self-motivation and results-oriented mindset **What Safe Haven requires in a candidate:** - High School diploma or equivalent - Previous experience in customer service Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees. **About Safe Haven** At Safe Haven Security LLC, we are more than just a home security company. We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. When you join Safe Haven Security LLC, you become part of a dynamic and innovative organization that is committed to excellence. We believe in investing in our employees and providing them with the tools and resources they need to succeed. We offer comprehensive training programs, ongoing support, and opportunities for growth and advancement. At Safe Haven Security LLC, we foster a culture of teamwork, collaboration, and mutual respect. We believe that our employees are our greatest asset, and we strive to create a positive and inclusive work environment where everyone feels valued and appreciated. As a company, we are dedicated to staying at the forefront of the industry, constantly evolving and adapting to meet the changing needs of our customers. We embrace innovation and technology, and we are always looking for talented individuals who share our passion for excellence. If you are looking for a rewarding career in the home security industry, Safe Haven Security LLC is the place for you. Safe Haven has won several awards including being one of "America's Greatest Places to work" from Newsweek and is the 6-time winner of Inc. Magazine's America's Fastest-Growing Private companies. Join our team and be part of an organization that is co…