Account Associate III

I. Job Summary **Candidates must be commutable to either the Baltimore, MD or Pittsburgh, PA office.** The Account Associate III (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives. II. Essential Duties and Responsibilities - Communicates in a focused and compelling way that drives the thoughts and actions of customers, peers, and business partners. - Utilizes change management processes to meet the demands of the sales role. - Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. - Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment. - Contributes to individual and shared responsibilities in a team environment. - Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions. - Use WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.) - Manages complex customer demands and addresses escalated customer issues. - Supports existing customers outside of their designated market area when needed. - Conducts and supports peer coaching and training as needed. III. Qualifications A. Required Qualifications - High School Diploma or GED (accredited). - 2 years Experience as an WM Account Associate II B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Pay: The expected base pay range for this hybrid position is $25.00-27.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ### About the Team What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow. ### About the Company **ABOUT WM** WM ([WM.com](https://www.wm.com)) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and…