Account Administration Associate

About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance . About the Role We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In the AAA role in the Servicing department, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our existing customers and third parties across multiple loan products. Your effective communication, task-driven problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions across multiple product lines with knowledge and empathy. What You’ll Do Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls Handle customer and third-party inquiries via omnichannel communication with exceptional customer service for all of Figure’s products Educate customers on servicing processes and procedures with knowledge and enthusiasm Conduct loan administration duties such as loan documentation reviews/requests, payment assistance processing, etc. Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience Collaborate and process requests from other Figure internal operational departments Provide technical support and troubleshooting on a variety of potential issues Contribute to an exciting and vibrant office environment and team dynamic What We Look For 1+ years in a customer-facing or administration role BA/BS from an accredited university preferred with Proven background in being a dependable and reliable team player Customer service experience with loan products such as HELOC, Mortgage, Personal Loans preferred 2 years of loan administration functions (Escrow, subordinations, payments, etc) preferred Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Successfully complete the required compliance training A positive and problem-solving approach to customer service Ability to instill trust and rapport with customers Process-driven organizational skills A quick and flexible learning style with the ability to navigate new technology platforms Adhere to all company security policies and data handling procedures. Complete mandatory security awareness training within required timeframes. Promptly report any suspected security incidents or suspicious activity to the Security team. Salary Earn up to $59,800 a year in total compensation 15% annual bonus target, paid monthly This is the compensation range for the role in the United States. Actual compen…