ACAM

**Full-Time Assistant Community Manager** **Position Summary** N.N. Jaeschke is seeking a highly organized, service-oriented **Assistant Community Manager** to support a community through on-site presence in Jamul, CA. The Assistant Community Manager serves as a key member of the management team, working closely with the Community Manager, Director of Community Management, Board Members, homeowners, and vendors to ensure communities are well-supported, responsive, and professionally managed. This position is ideal for an individual who enjoys building relationships, solving problems, managing multiple priorities, and providing exceptional customer service in a fast-paced environment. **Essential Duties & Responsibilities** **Homeowner & Resident Support** - Serve as a primary point of contact for homeowner inquiries, requests, and concerns. - Respond to phone calls, emails, and resident communications in a professional and timely manner. - Assist homeowners with community procedures, architectural applications, governing document questions, and portal enrollment. - Coordinate resident communications, newsletters, community notices, and project updates. - Follow issues through resolution to ensure a positive homeowner experience. ### Community Operations & Administration - Support the Community Manager in the day-to-day management of the community. - Maintain homeowner, vendor, and association records within management software platforms. - Process incoming and outgoing correspondence, mailings, and community notices. - Coordinate facility access requests and amenity reservations as applicable. - Assist with document management, file maintenance, and record retention. ### Board & Meeting Support - Prepare Board meeting agendas, management reports, and meeting packets. - Coordinate meeting logistics and assist with preparation of supporting materials. - Track Board directives, action items, and project follow-up. - Assist with annual meetings, elections, disclosure mailings, and homeowner communications. - Attend Board meetings and community events. ### Property Inspections & Compliance - Conduct community inspections and document maintenance, safety, and appearance concerns. - Assist with tracking and follow-up of work orders, maintenance requests, and vendor activities. - Support covenant enforcement processes through inspection documentation and homeowner correspondence. - Assist with architectural review application processing and tracking. ### Vendor & Project Coordination - Assist with obtaining vendor proposals and repair estimates. - Coordinate vendor scheduling and monitor project progress. - Support contract administration and project documentation. - Assist with insurance notifications and claim-related documentation as directed. ### Financial Support - Assist with homeowner account inquiries and collection-related administration. - Support invoice processing and vendor documentation. - Assist in preparing reports and information for Board review. - Coordinate with accounting personnel to ensure the timely resolution of homeowner and vendor inquiries. ## What We Offer Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401(k), disability insurance, and support with wellness and development initiatives, and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations have been recognized as Best and Brightest. **Compensation:** $25/hour (Direct experience is highly considered) **Work Location:** 3396 Greystone Drive, Jamul, CA 91935 **Employment Type:** Full-Time - High School Diploma or GED - Minimum one year of experience in customer service - Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level - Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level - Knowledge of customer service best practices and con…