Academic Operations Executive - Maternity Cover

About us Here at NCUK, we consider ourselves a unique organisation. A consortium of leading international universities, NCUK is an international organisation, and we provide overseas students with guaranteed access to universities through our pathway qualifications. More than 50,000 students have successfully progressed to NCUK Universities worldwide by completing our qualifications. Our qualifications combine the highest of academic standards with exceptional language, study and cultural skills, and are currently delivered in more than 30 different countries across four continents. NCUK is a trading subsidiary of the Northern Consortium, a registered educational charity. About the Role We’re looking for an Academic Operations Executive to join our Academic team on a 12-month maternity cover contract. Reporting to the Senior Academic Operations Manager, you will support NCUK delivery centres across key academic operations activities, including student registrations, systems access, academic queries, assessment services and certification. This is a fantastic opportunity for someone who is organised, customer-focused and enjoys working collaboratively with international delivery partners to provide an accurate and high-quality service. View the full Job Description & Person Specification [here](https://ncukuom.sharepoint.com/:b:/s/portal/IQBQsH-4J6DNRrGXm6dhVwAcAaOc8TUNcDFqhBJUJYBPJHM?e=PjCFJD): If you’re viewing this role via a job board, please visit our careers site for the full details: https://ncuk.bamboohr.com/careers Key responsibilities As an Academic Operations Executive, you will: - Coordinate and support delivery centres’ use of NCUK systems and processes relating to student registrations, systems access and certification. - Support delivery centres by attending meetings and providing training on systems and processes. - Support the maintenance of relationships with delivery partners to ensure students receive a high-quality and accurate service throughout their academic journey with NCUK. - Coordinate the printing and despatch of transcripts and certificates to delivery partners, and support verification of NCUK alumni academic documents. - Support the production and review of digital training content, centre support documentation and other training materials. - Represent the Academic Operations team in regional meetings, raising issues and providing information or data where required. About you We’d love to hear from you if you have: - Study to A-Level standard or equivalent. - Demonstrated experience of working in a customer-facing environment and providing excellent customer service. - Experience of managing records and data accurately. - Good working knowledge of Microsoft Excel, PowerPoint and Word. - Strong organisational, communication, planning and deadline-management skills. - A collaborative, adaptable and resilient working style, with the ability to communicate appropriately across cultures. Fluency in English is essential; fluency in another language would be desirable. What we offer In joining us, we offer the below benefits: - 27 days holiday plus bank holidays - Perkbox – monthly points to use towards perks, receive discounts and cashback - Free cash health plan for you and your dependants - Personal development - 37 hour working week - Attractive pension scheme - Enhanced sick pay - Enhanced pay for maternity, paternity and adoption leave - Employee Assistance Programme – 24-hour support and advice - Remote-first approach – flexibility to work where you’re most productive. - Christmas and Summer social events - Learning Management System - End of year shutdown – discretionary days off between Christmas and New Year How to apply To apply, please click Apply and submit your CV along with a short covering letter explaining how your skills and experience meet the role requirements. Your CV should be submitted in Microsoft Word or PDF format. If you have any questions before applying, please contact vacan…