Academic Computing Services (ACS) Lab Assistant

Responsible for providing guidance and technical support for computer-assisted learning programs in the Academic Computing Services Labs. Orient, guide, and tutor students in use of the equipment and programs. In-person work on campus is an essential function of this position. Assist students with course assignments, monitor labs, and orient students on equipment and software. Provide coaching, tutoring, training, and feedback as needed. Replenish supplies to include paper and toner. Oversee that all other lab equipment is working properly and that lab areas are clean. Exercise proper lab procedures. Provide courteous and professional user support in answering questions. Document and attempt to resolve repetitive problems. Maintain and ensure equipment such as printers, monitors, hardware, and keyboards are in good working condition. Maintain and install software and hardware and troubleshoot any problems. Assist in classroom computer malfunctions, make minor repairs, and prepare work orders. Perform other duties as assigned. **Required Qualifications:** 1. Associate's Degree and two (2) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities. NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application. 2. Strong interpersonal skills and the ability to effectively communicate, both oral and written. 3. Familiarity with computer hardware and software in order to effectively diagnose software and hardware problems. 4. Principles of computer maintenance and preventive maintenance. 5. Proficient computer/keyboarding skills and be attentive to detail. 6. Ability to plan, multi-task, organize, and prioritize work based on student demand, in order to accomplish quality work in an effective and efficient manner. 7. Follow policies and procedures and support organization's goals and values. 8. Knowledge of good customer service practices and the ability to develop and maintain effective working relationships with staff and students. **Special Conditions:** 1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College’s policies and procedures.Individuals desiring consideration MUST complete and submit an EPCC Application for Employment on-line by the announced deadline. COPIES OF ACADEMIC TRANSCRIPTS MUST BE uploaded with the application. CURRENT EMPLOYEES ARE ALSO REQUIRED TO UPLOAD THEIR TRANSCRIPTS WITH EACH SUBMITTED APPLICATION; TRANSCRIPTS IN PERSONNEL FILES CANNOT BE ACCESSED BY EVALUATORS FOR THIS PURPOSE. APPLICATIONS SUBMITTED WITHOUT TRANSCRIPTS WILL NOT BE CONSIDERED. Only documents stating 'Transcript' or 'Unofficial Transcript' will be accepted. Other documents (Degree Audit, Degree Summary, Program Summary, etc.), uploaded in lieu of transcripts will not be accepted. If you are unable to attach your transcripts to your application, please mail your transcripts to El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents MUST include the position title and posting number for this position vacancy. A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged and may be submitted on-line with the application form or forwarded to the Human Resources Department at El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents must be received by the application deadline. Documents received after the application deadline will not be accepted. Copies of transcripts must reflect completed coursework and c…