911 Calltaker/Dispatcher

**POSITION REPORTS TO:** 911 Supervisor **POSITIONS SUPERVISED:** None. **BLS COMPARABLE:** 43-5031, Police, Fire, & Ambulance Dispatchers **Leadership:** **Provides co-worker leadership to others through motivation, team building,** **and providing feedback.** **CONDITIONS OF EMPLOYMENT** - Subject to post offer, pre-employment drug screen. - Subject to a pre-employment criminal background check and pre-employment polygraph. - Subject to signing a confidentiality agreement. - As a position directly affecting the safety of others, the employee will be required to comply with all provisions of City of Enid’s substance abuse policy, including random drug and alcohol testing. - Keyboarding speed 35 wpm. - English proficiency. **POSITION PURPOSE: Ensure public safety through professional, accurate, and efficient emergency call taking and dispatch of appropriate emergency service personnel.** **ESSENTIAL FUNCTIONS AND BASIC DUTIES** - Operate emergency and administrative lines and disseminate calls received. - Operate state National Crime Information Computer terminal for radio procedure and entry of records into system. - Question callers to determine their locations, and the nature of their problems in order to determine type of response needed. - Determine response requirements and relative priorities of situations, and dispatch units via radio communication in accordance with established procedures. - Enter emergency and non-emergency calls into the Computer Aided Dispatch system for dispatch. - Record details of calls, dispatches, and messages. - Enter, update, and retrieve information from teletype networks and computerized data systems regarding wanted persons, stolen property, vehicle registration, and stolen vehicles. - Scan status charts and computer screens, and contact emergency response field units in order to determine emergency units available for dispatch. - Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. - Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within the city. - Maintain access to, and security of, highly sensitive materials. - Maintain confidentiality of records, including but not limited to private health information. - Complete and release a daily press bulletin. - Observe alarm registers and scan maps in order to determine whether a specific emergency is in the dispatch service area. - Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files. - Maintain employee contact log, emergency contact log, on-call log, trespass log, 72 hour parking log, court message log, city complaint file, entry of house, alarm permit file; enter and maintain vehicle impound records; maintain and remove warrant files. - Assist with training 911 dispatchers. - Provide assistance to other departments as needed. - Perform other duties as required. **PERFORMANCE MEASUREMENTS** - The 911 division runs smoothly and efficiently. - Emergency phone calls are handled with speed, accuracy, and according to policy and procedure. - Information is entered accurately and efficiently in relevant database. - Effective working relations exist with City personnel. - New employees are well trained and assisted. Management is appropriately informed. - Employee understands and adheres to applicable safety policies. - The City’s professional reputation is maintained. **QUALIFICATIONS** **EDUCATION/EXPERIENCE:** High school diploma or general education degree (GED) and six months related experience and/or training; or equivalent combination of education and experience. **CERTIFICATES/LICENSES:** 911 Training Program (within 1 year). OLETS Certification (within 1 year). **REQUIRED KNOWLEDGE** **Telecommunications:** Knowledge of transmissi…