(710) HR Operations Manager

Company Summary Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future. Position Overview The HR Operations Manager owns the day-to-day execution of the HR function to ensure Service Delivery Excellence — including employee lifecycle programs, compliance, policy administration, and people management for the HR team. This is a hands-on leadership role: managing HR staff, setting HR operational priorities, and ensuring HR programs are executed consistently and in compliance with policy and employment law. The role works in close coordination with the HR Talent Acquisition (TA) team on cross-functional processes (including onboarding handoffs, shared systems, operational support, and overall workforce planning) to foster an integrated HR and Talent Acquisition function that delivers a consistent employee experience. The HR Operations Manager partners closely with HR leadership, Recruitment, Finance/Payroll, I.T., Security, and Program Management to support day-to-day HR operations while enabling data-driven decision-making across the employee lifecycle. Work Location: Washington, D.C. area (remote) Clearance: N/A Job Responsibilities and/or Success Factors HR Operations, Compliance & Service Delivery Partner with the Director of HR on key annual priorities in terms of strategy execution, deliverables, and overall HR performance monitoring. Support in overall Workforce Planning and Workforce Analytics efforts. Manage day-to-day HR operations, process execution, and policy administration. Directly manage HR staff, including performance management and development of staff. Own employee lifecycle programs (i.e., onboarding, benefits administration, performance management cycles, offboarding) Ensure Departmental compliance with employment law, EEO, and Affirmative Action Plan (AAP) requirements, along with company policies and procedures and clearance-related HR requirements. Lead and execute annual audits (e.g., EEO, AAP) and coordinate with HR staff to support the audit. Support Employee Relations (ER) cases (conduct internal due diligence, coordinate with key stakeholders, support conflict resolution, review performance records, and support policy interpretation). Support vendor management and maintain relationships with HR vendors. Coordinate with the Talent Acquisition team on cross-functional processes (onboarding handoffs, shared systems, surge support). HR Reporting, Analytics & KPIs Run standard and ad-hoc HR reports related to headcount, turnover, hiring activity, benefits, and workforce trends (e.g., running quarterly reports and leveraging data to inform workforce planning efforts). Monitor HR KPIs and metrics, identify any risks and mitigation for overall service delivery excellence. Support development of HR dashboards and reporting for leadership, ensuring data integrity and consistency. Process Improvement & Cross-Functional Support Identify opportunities to improve HR processes, workflows, and reporting efficiency. Develop and train on HR procedures, SOPs, and job aids. Serve as a strategic partner between HR, Talent Acquisition, Payroll, I.T., PMO and internal stakeholders to ensure smooth service delivery. Provide responsive, professional support to employees and managers on HR-related inquiries. Core Capabilities HR operations & compliance: strong working knowledge of employment law, EEO/AAP compliance, policy administration, and HR process design Peop…