7 CARD by Wellhub- CX Clients Specialist

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US 7card (by Wellhub*) is a leading player in Romania’s wellbeing market, trusted by over 1,000 corporate clients and supported by more than 600 wellbeing partners across 55+ cities. *In 2022, 7card was acquired by Wellhub, expanding our reach. Headquartered in NYC with team members in Europe, North America and South America, we’re now on a shared mission to make every company a wellness company. At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a CX Clients Specialist to join our team in Bucharest ! This is a key, high-impact strategic position within Wellhub. As a CX Client Specialist, you will serve as the fundamental point of contact for our entire B2B client portfolio. This role carries the significant responsibility of managing all corporate segments, regardless of their size or ACV, ensuring an equitable and top-tier service experience for every single partner. Your primary mission will be to directly assist corporate clients across various channels, resolving technical and complex issues to ensure an exceptional client experience that strengthens their long-term loyalty to our platform. YOUR IMPACT Premium Multichannel Support: Provide top-tier support to corporate (B2B) clients across written communication channels (email and chat). Complex Problem Solving: Resolve critical technical and operational account issues, including billing management, employee eligibility, and general account administrator inquiries. Operational Excellence: Operate in strict alignment with Wellhub’s quality, productivity, and operational performance indicators (KPIs). Process Compliance: Adhere rigorously to established knowledge bases and internal processes tailored to each specific contact reason. SLA Management: Consistently meet and exceed Wellhub's quality standards and Service Level Agreements (SLAs) for both first reply and full resolution times. Voice of the Customer: Systematically gather and synthesize client feedback to identify market trends, directly contributing to product/service enhancements and informing strategic business decisions. WHO YOU ARE Languages: Mandatory proficiency level in both Romanian and English. Additional fluency in German or Spanish will be considered a major advantage. Education: High School or Technical school completed. A university or higher education degree is a distinct plus. Previous Experience: Proven experience in Customer Experience (CX) within a multichannel environment (email, chat, and phone), preferably in a B2B corporate or SaaS environment. Technical Skills: Practical knowledge of CRM platforms (e.g., Zendesk, Salesforce). Excellent overall computer skills, with proficiency in Google Workspace being a strong plus. Communication: Impeccable grammar and writing skills, with a professional tone tailored for corporate client communication. WHAT WE OFFER YOU With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include: 7CARD: We give you access to the greatest network of sports & relaxation centers in Romania. FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be dis…