26-0013 Support Production Associate (PART-TIME)

**Job Summary** The Production Associate is responsible is responsible for ensuring smooth, efficient, and department specific administrative and/or production processes as assigned by management. **Essential Functions/Performance Dimensions and Tasks** The essential functions of the position include, but are not limited to: **Task Management** - Support with tasks or administrative assignments to completion as appropriate - Escalate issues to proper department or supervisor as applicable - Research solutions when necessary to complete the task **Service Excellence** - Respond to client’s/vendor’s/customer’s requests or questions as assigned via phone, email, portal or fax **Quality Assurance** - Work proactively with department staff to complete tasks accurately and timely. - Support with identifying improvements to ensure efficiency and quality metrics are met. **Other functions, duties, and tasks as assigned** - Management retains the discretion to add to or change the duties of the position at any time. **Job Specifications** 1. Must be a minimum of 18 years of age. 2. Must be able to work onsite in the Carrollton, TX office as requested by management. 3. Maximum number of hours that can be worked weekly is 25. 4. License: No certification required 5. Education: High school or equivalent required; some college course work in real estate preferred. 6. Experience: Some experience in real estate, financial services, mortgage servicing or vendor management preferred. Some experience to which they are assigned is preferred (e.g., REO Sales, Accounting, Title, Closing, and Preservation/Repair.) Experience with using Microsoft Office, required. **KSAO’s:** **Required Knowledge:** Principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer) Flexibility work schedule, data analytics. **Essential Skills**: **Active Listening:** Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; **Reading Comprehension:** Understanding written sentences and paragraphs in work related documents; **Speaking:** Talking to others to convey information effectively; **Social Perceptiveness:** Being aware of others' reactions and understanding why they react as they do; **Time Management:** Managing one's own time and the time of others. **Service Orientation:** Actively looking for ways to help people; **Critical Thinking:** Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; **Persuasion:** Persuading others to change their minds or behavior; **Active Learning:**Understanding the implications of new information for both current and future problem-solving and decision-making; **Monitoring:** Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action; **Critical Thinking:**Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; **Conflict Resolution:** Using verbal and nonverbal communication skills to successfully resolve conflicts; **Problem Solving:** Identifying and working through details of a problem to develop and evaluate options and implement solutions. **Essential Abilities:** **Oral Expression:** ability to communicate information and ideas in speaking so others will understand; **Oral Comprehension:** ability to listen to and understand information and ideas presented through spoken words and sentences; **Speech Recognition:** ability to identify and understand the speech of another person; **Speech Clarity:** ability to speak clearly so others can understand; **Written Comprehension:** ability to read and…