11Years Helpdesk Specialist Senior -Onsite - In Person interview

Replies within 24 hours Role: Helpdesk Specialist Senior Client: DC Government Location : Washington, DC (Onsite - In Person interview) Job Description: Responsibilities - Provides technical assistance to computer system users in a Windows-based environment. - Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools. - Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup. - Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive. - Responds to telephone calls, emails, and personnel requests for desktop and mobile device support. - Documents, tracks, and monitors reported issues to ensure timely and complete resolution. - Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables. - Provides support for office copier machines, including installation of print queue troubleshooting copier issues, and replacement of consumables. - Assists users with Cisco conference room technology, Webex and Microsoft Teams meeting setup, and connectivity troubleshooting. - Provides support for various computer peripherals including wireless keyboards, mice, scanners, local printers, and wireless headsets. - Answers questions and resolves computer problems for clients in person, via telephone, or through remote support tools. - Follows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. - Reads and interprets technical manuals and documentation to support troubleshooting and system maintenance. - Utilizes diagnostic tools and reference materials to assist in resolving hardware and software issues. - Maintains knowledge of commonly used concepts, practices, and procedures within desktop support and enterprise IT environments. - Communicates clearly and effectively with end users and IT team members. - Assists with coordination and implementation of system upgrades, patches, and new hardware/software deployments. - Provides accurate and complete answers to general computing and administrative questions in a timely manner. - Implements and supports shared software, including operating systems, configuration management tools, and standard enterprise software applications. - Communicates status updates clearly and provides timely reporting on work activities, task progress, and issue resolution. Minimum Education/Certification Requirements: Bachelor’s degree in IT or related field or equivalent experience experience Job Type: Full-time Experience: - Bachelor’s in Business Administration, Economics: 3 years (Preferred) - 11yrs resolve end user computer/computer problems: 10 years (Preferred) - 11 yrs Providing second-tier support to end users, server: 10 years (Preferred) - Documenting, tracking, and monitoring end user, server,: 10 years (Preferred) Compensation: $30.00 - $33.00 per hour