016-ACI-Training(Clincal) - Prx DevelopmentSpecialist (North Carolina/South Carolina)

JOB PURPOSE: The Practice Development Specialist is responsible for delivering in-practice training and Field Support programs for auxiliary teams across all affiliated practices within the organization. This position partners with the Director of Field Operations, Practice Doctors and their teams, Marketing, Human Resources, and other departments. The goal of the Practice Development Specialist is to work alongside the aforementioned team members to identify practice development needs and to partner with internal Affordable Care Learning and Development team members to successfully fulfill these training requirements. Reporting to the Practice Development Manager, the Practice Development Specialist has a critical role in the development of FDAs, DAs, treatment coordinators, office managers, and other field support members. ESSENTIAL FUNCTIONS: Ability to influence and impact change within a high or low performing practice Highly skilled communicator that can flex leadership and communication style dependent on the audience Ability to diagnose and solve intermediate practice flow bottlenecks Possesses high emotional intelligence and strong self-awareness to manage different personas and characters Possesses effective time-management skills and are self-accountable to delivering results Possesses strong working knowledge of all ACI’s practice management systems, insurance processes and clinical systems and processes Train auxiliary team on how to maintain high standards of patient care, including patient education, communication, and comfort during procedures Emphasize the importance of creating a positive patient experience through the Affordable Care Model Teach proper communication techniques and etiquette during patient engagement to provide an exceptional patient experience Train and demonstrate case acceptance skills and use of 3rd party financing Deliver and implement training for dental auxiliary team on clinical and administrative duties Provide hands-on coaching in chairside assisting, infection control, dental materials handling, impression taking, radiographic procedures, proper use of dental equipment and materials maintenance, including sterilization techniques Teach proper use of Dentrix, Eaglesoft and other Practice Management Systems. Train and be knowledgeable in administrative tools including but not limited to Weave, Stamplii, Dentira and E-prescribe Proficient and can train to day-to-day practice management duties including but not limited to, End of Day, End of Month, AR Management, Collections Process, Schedule Management, Unfinished Treatment Report, using PMS and Power BI Reporting Demonstrates exceptional understanding and mastery of Treatment Planning, Case Acceptance and Revenue Enhancement skills Work alongside Director of Field Operations to conduct regular skills assessments to identify gaps and areas for improvement in dental auxiliary performance Work closely with dentists, practice managers, team members and Operations to ensure the dental team is aligned with practice goals and objectives Collaborate with Director of Field Operations to develop performance metrics and provide regular feedback to auxiliary team Create a supportive learning environment, promoting continuous improvement and professional growth Ensure all auxiliary team are fully trained on OSHA standards, HIPAA regulations, infection control protocols, and any other relevant compliance measures Monitor and provide guidance by teaming up with Legal and Compliance to provide safety regulations within the dental office Thorough understanding and ability to train legal and state requirements Regularly assess the performance of dental auxiliary team and provide constructive feedback Implement continuing education programs to keep the team up to date with the latest dental practices, technologies, and trends Develop individualized coaching plans to help team improve weak areas and advance in their careers Maintain detailed records of…